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Lavish Independent Living: every placement ran through one phone, so we built the desk that phone was standing in for.

A Georgia housing placement business moves people from a hospital bed to a home. Case managers, home providers, pharmacies and loved ones all went through the owner, by call and by text. Now each of them signs in to their own part of one app: the hospital opens the file, the checklist says what is missing, the homes see who fits their open beds and say yes or no, and the owner watches the whole board.

Paid 3:21pm Sunday, live 10:02am Monday Five sign ins, each seeing only its own part A Georgia birth certificate goes to the owner's queue, any other state to local resources
Lavish Independent Living icon
Lavish Independent Living
Linda Ziico · built by The App You Want
Five sign insDocument checklistGeorgia routingHomes accept or declineContact card on every filePharmacy inboxWho opened what
Real screens
The desk: 6 people in play, 1 placed, a counter for each stage from referred to placed, 1 in your Georgia queue, 1 with local resources, 2 bed offers waiting, then each person with a stage bar and what is missing
The deskSix people in play, one placed, and a counter for every stage. The Georgia queue, the local resources queue and the bed offers waiting on an answer sit right under it. Sample people shown.
Identity and benefits on a person's file: State ID in progress, Social Security card verified with only the last four kept, birth certificate missing with a birth state field
The checklistState ID, Social Security card, birth certificate, benefits, cards, each marked Verified, In progress or Missing with the file attached right there. Only the last four of a Social Security number are ever kept.
A home provider's Matches deck: Wendell A., 82 fit, assisted living, cane, SSI, $1,000 a month, why this fits Magnolia House, what to know before you say yes, and accept or decline buttons
The provider's deckA home sees the people who fit what it has open, why they fit, and the one thing to know before saying yes. Yes tells the desk there is a bed.
A hospital case manager's referrals list with six files, each with a stage bar, care level, city, discharge date and whether the documents are complete
The hospital's sideA case manager sees only the people they referred, starts a new referral with the clinical packet attached, and watches the stage bar move.
Contact card on a person's file: everyone in this placement, the case manager, the pharmacy and the social worker, each with organization, phone and email
The contact cardEveryone in one placement on one card, case manager, social worker, pharmacy, home and loved ones, each with a phone that dials. Searchable across every placement.
A pharmacy's secure inbox with one item assigned: discharge paperwork for a person, sent 4 days ago, with an Open button
The pharmacy inboxA pharmacy signs in and sees only the discharge paperwork assigned to it, and the file records who opened it and when.
See it live

Lavish Independent Living is live

It runs in the browser and installs from it on any phone, no app store. Every sign in is per person, by an emailed six digit code, and a person only ever sees their own part. Data is encrypted in transit and at rest, Social Security and card numbers show masked, and an audit log records who opened which document and when, in a record that cannot be edited afterwards. The sign in screen is the owner's, with the business number on it.

Open Lavish Independent Living →
The challenge
"I'm a busy person. This is why I need the app."

The application said one word: Placement. The gameplan call the next morning filled it in. Individuals coming out of a hospital who need a home, providers with a bed open, and the owner in the middle of every introduction, every document and every question, on one phone. Two weeks later the spec arrived, written out by hand first: five kinds of user, a document checklist section by section, a representative payee block, license approval for homes, and a rule about birth certificates that only somebody who does this work would know to write down.

The offer page was rewritten to that spec the same night, at 10:57pm. On the Sunday the owner asked for one more thing, a contact database for everyone involved in each placement. It was on the offer page fourteen minutes later, and the $100 landed seven minutes after that.

What we built
Five doors into one desk.
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Five sign ins

Hospital case managers, home providers, pharmacies, loved ones and the owner's own admin seat. Each one sees its own part and nothing else. A loved one follows one person's file and gets an alert when something changes, with no personal detail in the message itself.

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The checklist

State ID, Social Security card, birth certificate with birth state, benefits status, debit and Direct Express cards, each Verified, In progress or Missing with the file attached right there. The representative payee section stays hidden until the answer is yes.

→

Homes accept or decline

A home uploads its license and stays out of matching until the owner approves it. Then it sees the people who fit what it has open, why they fit, and says yes or no. The owner is out of the middle of every introduction.

$

Subscriptions at the owner's tiers

Hospitals, pharmacies and homes subscribe at the owner's own prices, sized by beds for homes. No access to the queues until the subscription is live, paused when a payment fails, back on the moment it clears.

The signature feature
A missing Georgia birth certificate goes to the owner's queue. Any other state goes to local resources.

That rule was in the spec, and it is the kind of thing a generic case management tool will never have. When the checklist marks a birth certificate Missing, the birth state decides where the work goes: Georgia drops the case into the owner's own vital records queue with one button, anywhere else routes it to the local resources queue with the partner named, and the alert goes out either way. The desk shows both queues as a count, so nothing waits in a text thread.

Birth state decidesTwo queuesOne buttonAlert either way
How it moved
Applied 12 Aug, spec on the 28th, paid Sunday, live Monday morning.
12 Aug
The application, one word: Placement. Gameplan call booked for 9am the next morning.
13 Aug
9:33am, straight after the call, the first offer: individuals looking for a home, providers with a spot open, matched so nobody scrolls a directory.
27 Aug
7:48pm, the owner back with ideas written out on paper first. 7:53pm, the offer page sent again to mark up.
28 Aug
10:41pm, the full spec arrives by email. 10:57pm, the offer page rewritten to it: five sign in types, the checklist with the payee section, the Georgia birth certificate routing, license approval, matching, the tracker, subscriptions into the owner's own account.
30 Aug
3:00pm, one more ask: a contact database for every case manager, social worker, provider, pharmacist, loved one and hospital. 3:14pm, on the offer page as a contact card on every file plus a searchable directory. 3:21pm, paid. 8:50pm, the business name is Lavish Independent Living.
31 Aug
10:02am, live, with the name on every form. 6:06pm, the owner asks for the business number in the app. 7:50pm, the number is on the sign in screen, the directory and beside the owner's name on every file, one tap dials it, and the owner's own gold ring logo is on every page and on the home screen icon.
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